Each activity sector in the establishment undergoes constant monitoring by the user/risk/quality service, which identifies and analyzes any detrimental or potentially detrimental event registered by the relevant professionals.  

Being certified 
In the framework of a third certification procedure, the CHU of Poitiers was certified in November 2010 without reservations.
The certification report may be consulted on line at the site:

Combating hospital-acquired infections 
To ensure your safety with regard to hospital hygiene, a committee to combat hospital-acquired infections (CLIN) elaborates guidelines for good practices, participates in staff training, and assesses the actions undertaken.  

Evaluating oneself 

The establishment has based its self-assessment on several nationwide indicators.
You can find the results of these evaluations on the site: http://www.platines.sante.gouv.fr

Combating pain 

The health care teams of the CHU are committed to taking into account your physical and psychological pain by making use of all the means placed at their disposal.
Staff members are trained to respect pain assessment. 


health product



Continued improvement of safety and performance quality is a constant preoccupation at the university hospital center of Poitiers. For example, a chapter in the 2008-2012 hospital project is dedicated to the development of quality improvement policies and risk management.

The main orientations are:
– coordination and development of policies favoring prevention and management of hospital risks (being vigilant…);
– combating hospital-acquired infections and pain (organizing and combating…);
– continually improving quality (evaluating oneself, being certified…).

Being vigilant
The objective is to detect and identify the different risks to which patients, visitors, staff and institutional property can potentially be exposed. Reporting an adverse event is a means to the ends of developing better practices, avoiding new incidents, and improving the overall quality of the CHU.

As concerns a number of vigilances, correspondents have been identified in the establishment. Some examples:

There exist a number of surveillance procedures with regard to the collection of blood and its components, and they involve monitoring of recipient patients. The objectives are to detect and recognize possible unexpected or adverse effects of the therapeutic use of blood products — and to prevent their appearance.   

It facilitates detection of the possible adverse effects of medicinal products currently on the market. 

It helps to ensure the prevention of incidents or risks of incidents due to the use of medical devices (surgical, radiological, medical material). 

It contributes to prevention of the risks connected with the use of elements of the human body (tissues, cells, organs) and derived products. 

It consists in a system of surveillance and prevention of the risks connected with the identification of patients. 

It represents the different processes aimed at rendering secure the medical use of ionizing radiations (radiotherapy, radiography, scanner).

It is aimed at monitoring the incidents and risks of incidents resulting from the use of reagents, products or the instruments used to arrive at a diagnosis.