{"id":7,"date":"2019-09-24T11:45:34","date_gmt":"2019-09-24T09:45:34","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/specialites\/cifarm\/?page_id=7"},"modified":"2026-05-04T11:45:42","modified_gmt":"2026-05-04T09:45:42","slug":"le_metier_dassistant_de_regulation_medicale","status":"publish","type":"page","link":"https:\/\/www.chu-poitiers.fr\/specialites\/cfarm\/le_metier_dassistant_de_regulation_medicale\/","title":{"rendered":"Le m\u00e9tier d\u2019assistant de r\u00e9gulation m\u00e9dicale"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<p>L\u2019assistant de r\u00e9gulation m\u00e9dicale (ARM) est le premier interlocuteur de toute personne qui compose le 15, en cas d\u2019urgence m\u00e9dicale.<\/p>\n<p>Il accueille, \u00e9coute et analyse chaque appel dans les plus brefs d\u00e9lais. Il identifie chaque appelant et localise le plus pr\u00e9cis\u00e9ment possible l\u2019adresse de chaque intervention. Il proc\u00e8de \u00e0 la hi\u00e9rarchisation de chaque appel par un interrogatoire bref, pr\u00e9cis et dirig\u00e9.<\/p>\n<p>Il doit s\u2019assurer que chaque personne a bien \u00e9t\u00e9 correctement \u00e9cout\u00e9e, comprise et prise en charge.<\/p>\n<p>Une fois la demande trait\u00e9e, l\u2019assistant de r\u00e9gulation m\u00e9dicale contacte le service hospitalier, le m\u00e9decin traitant ou les sapeurs pompiers.<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_single_image image=\u00a0\u00bb565&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbPour en savoir plus :\u00a0\u00bb font_container=\u00a0\u00bbtag:h3|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb][vc_btn title=\u00a0\u00bbFiche m\u00e9tier RNCP\u00a0\u00bb style=\u00a0\u00bbflat\u00a0\u00bb shape=\u00a0\u00bbsquare\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fwww.francecompetences.fr%2Frecherche%2Frncp%2F38448%2F|target:_blank\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]L\u2019ARM s\u2019assure de conna\u00eetre \u00e0 chaque instant la disponibilit\u00e9, la position et la destination de chaque intervenant. Il recueille les bilans secouristes et pr\u00e9vient \u00e0 la demande du m\u00e9decin r\u00e9gulateur les structures d\u2019accueil de l\u2019arriv\u00e9e de chacun.<\/p>\n<p>Ce professionnel doit assurer la maintenance des divers mat\u00e9riels : t\u00e9l\u00e9phonie, informatique et radiocommunication.[\/vc_column_text][vc_single_image image=\u00a0\u00bb829&Prime; img_size=\u00a0\u00bblarge\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb onclick=\u00a0\u00bbcustom_link\u00a0\u00bb link=\u00a0\u00bbhttps:\/\/www.youtube.com\/watch?v=rYsLJVZgGII\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.youtube.com\/watch?v=rYsLJVZgGII\">D\u00e9couvrez la vid\u00e9o \u00ab\u00a0M\u00e9tier assistant de r\u00e9gulation m\u00e9dicale ; le quotidien d&rsquo;une ARM au samu centre 15\u00a0\u00bb r\u00e9alis\u00e9 par Maintenant j&rsquo;aime le lundi et Cap M\u00e9tiers Nouvelle-Aquitaine<\/a><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] L\u2019assistant de r\u00e9gulation m\u00e9dicale (ARM) est le premier interlocuteur de toute personne qui compose le 15, en cas d\u2019urgence m\u00e9dicale. Il accueille, \u00e9coute et analyse chaque appel dans les plus brefs d\u00e9lais. Il identifie chaque appelant et localise le plus pr\u00e9cis\u00e9ment possible l\u2019adresse de chaque intervention. Il proc\u00e8de \u00e0 la hi\u00e9rarchisation [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le m\u00e9tier d\u2019assistant de r\u00e9gulation m\u00e9dicale - Cfarm<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/specialites\/cfarm\/le_metier_dassistant_de_regulation_medicale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le m\u00e9tier d\u2019assistant de r\u00e9gulation m\u00e9dicale - Cfarm\" \/>\n<meta property=\"og:description\" content=\"[vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] L\u2019assistant de r\u00e9gulation m\u00e9dicale (ARM) est le premier interlocuteur de toute personne qui compose le 15, en cas d\u2019urgence m\u00e9dicale. 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