{"id":8052643,"date":"2023-05-26T16:03:08","date_gmt":"2023-05-26T14:03:08","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/?p=8052643"},"modified":"2023-05-26T16:06:01","modified_gmt":"2023-05-26T14:06:01","slug":"le-service-de-soins-continus-recoit-la-reconnaissance-des-usagers","status":"publish","type":"post","link":"https:\/\/www.chu-poitiers.fr\/en\/le-service-de-soins-continus-recoit-la-reconnaissance-des-usagers\/","title":{"rendered":"Le service de soins continus re\u00e7oit la reconnaissance des usagers"},"content":{"rendered":"\n

Le label usagers est une reconnaissance directe par les usagers du travail quotidien des \u00e9quipes en regard de crit\u00e8res bien particuliers. Pour l\u2019obtention de ce label, un groupe de repr\u00e9sentants des usagers, accompagn\u00e9 par la direction usagers, risques, qualit\u00e9 et la coordination g\u00e9n\u00e9rale des soins, proc\u00e8de \u00e0 une visite d\u2019une demi-journ\u00e9e afin d\u2019\u00e9valuer, notamment, la qualit\u00e9 de l\u2019accueil et de l\u2019environnement. En parall\u00e8le \u00e0 cette visite d\u2019audit, qui correspond \u00e0 une photographie \u00e0 un instant pr\u00e9cis, et afin d\u2019\u00eatre le plus proche de la r\u00e9alit\u00e9, un questionnaire de satisfaction a \u00e9t\u00e9 distribu\u00e9 \u00e0 l\u2019ensemble des consultants sur une dur\u00e9e d\u2019un mois. Au total, ce sont une soixantaine de crit\u00e8res, regroup\u00e9s en cinq grandes th\u00e9matiques, qui ont \u00e9t\u00e9 \u00e9valu\u00e9s\u00a0: accueil t\u00e9l\u00e9phonique, accueil dans le service, attente, environnement et confort et relations avec les \u00e9quipes m\u00e9dico-soignantes. Les retours des usagers sont tr\u00e8s positifs pour la majorit\u00e9 des crit\u00e8res. Quelques points de vigilance ont \u00e9t\u00e9 identifi\u00e9s notamment le manque de signal\u00e9tique dans le hall, l\u2019acc\u00e8s wifi ou encore le manque d\u2019intimit\u00e9 d\u00fb aux locaux.<\/p>\n

Au final, le service de soins continus a obtenu la tr\u00e8s belle note de 92\/100. Agn\u00e8s Barrau, cadre de sant\u00e9, a remerci\u00e9 chaleureusement l\u2019ensemble des \u00e9quipes car, a-t-elle ajout\u00e9, \u00ab\u00a0c\u2019est au quotidien que les efforts sont fournis pour assurer la qualit\u00e9 de la prise en charge des patients<\/em>\u00a0\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le 25 mai, le service de soins continus a obtenu le label usagers. Il s\u2019agit du sixi\u00e8me \u00e0 \u00eatre labellis\u00e9 depuis la cr\u00e9ation de ce label en 2021.\u2026","protected":false},"author":12,"featured_media":8052895,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-8052643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"\nLe service de soins continus re\u00e7oit la reconnaissance des usagers - Site du CHU de Poitiers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/le-service-de-soins-continus-recoit-la-reconnaissance-des-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le service de soins continus re\u00e7oit la reconnaissance des usagers - Site du CHU de Poitiers\" \/>\n<meta property=\"og:description\" content=\"Le 25 mai, le service de soins continus a obtenu le label usagers. 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