{"id":74620517,"date":"2026-07-03T16:25:39","date_gmt":"2026-07-03T14:25:39","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/?p=74620517"},"modified":"2026-07-03T16:25:41","modified_gmt":"2026-07-03T14:25:41","slug":"le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers","status":"publish","type":"post","link":"https:\/\/www.chu-poitiers.fr\/en\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\/","title":{"rendered":"Le service de p\u00e9diatrie du CHU de Poitiers a obtenu le label usagers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Une d\u00e9marche d\u2019am\u00e9lioration continue<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le label usagers a \u00e9t\u00e9 mis en place en 2021 par la direction g\u00e9n\u00e9rale du CHU de Poitiers et les repr\u00e9sentants des usagers de la commission des usagers. Ce dispositif s\u2019inscrit dans une d\u00e9marche qualit\u00e9 et vise \u00e0 int\u00e9grer le patient comme acteur de sa sant\u00e9 et partenaire de l\u2019h\u00f4pital.<br>Pour obtenir ce label, un groupe de repr\u00e9sentants des usagers, accompagn\u00e9 par la direction usagers-risques-qualit\u00e9 et la coordination g\u00e9n\u00e9rale des soins, a r\u00e9alis\u00e9 un audit du service de p\u00e9diatrie en mai 2026. Cet audit a inclus une visite du service et un questionnaire de satisfaction distribu\u00e9 aux parents et aux enfants pris en charge. 45 parents et 27 enfants ont r\u00e9pondu \u00e0 ce questionnaire.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Une \u00e9valuation bas\u00e9e sur des crit\u00e8res pr\u00e9cis<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019audit a port\u00e9 sur 67 crit\u00e8res r\u00e9partis en cinq th\u00e9matiques : accueil physique et t\u00e9l\u00e9phonique, environnement et confort, information d\u00e9livr\u00e9e par les professionnels, et relations avec l\u2019\u00e9quipe m\u00e9dico-soignante. Les retours des usagers ont mis en avant la disponibilit\u00e9, la gentillesse et le d\u00e9vouement des \u00e9quipes.<\/p>\n\n\n\n<p>Le service de p\u00e9diatrie a obtenu un score de 95\/100, le plus \u00e9lev\u00e9 enregistr\u00e9 depuis la cr\u00e9ation du label usagers. Guillaume Deshors a remerci\u00e9 les participants et a soulign\u00e9 l\u2019engagement des \u00e9quipes pour l\u2019accueil et les soins apport\u00e9s aux enfants et \u00e0 leurs proches.<br>L\u2019encadrement du service a exprim\u00e9 sa fiert\u00e9 d\u2019apposer la plaque du label usagers au sein du service, celle-ci repr\u00e9sentant une reconnaissance du travail quotidien des \u00e9quipes, qui \u0153uvrent pour la qualit\u00e9 et la s\u00e9curit\u00e9 des soins.<\/p><p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le 17 juin 2026, le service de p\u00e9diatrie du CHU de Poitiers, situ\u00e9 sur le site de la Mil\u00e9trie, a re\u00e7u le label usagers. Cette distinction a \u00e9t\u00e9\u2026","protected":false},"author":12,"featured_media":74620537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-74620517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le service de p\u00e9diatrie du CHU de Poitiers a obtenu le label usagers - Site du CHU de Poitiers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le service de p\u00e9diatrie du CHU de Poitiers a obtenu le label usagers - Site du CHU de Poitiers\" \/>\n<meta property=\"og:description\" content=\"Le 17 juin 2026, le service de p\u00e9diatrie du CHU de Poitiers, situ\u00e9 sur le site de la Mil\u00e9trie, a re\u00e7u le label usagers. Cette distinction a \u00e9t\u00e9 remise aux \u00e9quipes m\u00e9dicales, param\u00e9dicales et administratives lors d\u2019une c\u00e9r\u00e9monie, en pr\u00e9sence de Guillaume Deshors, directeur g\u00e9n\u00e9ral adjoint du CHU de Poitiers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.chu-poitiers.fr\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\/\" \/>\n<meta property=\"og:site_name\" content=\"Site du CHU de Poitiers\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-03T14:25:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-03T14:25:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.chu-poitiers.fr\/wp-content\/uploads\/2026\/07\/LABEL-USAGERS.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"598\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Morgane Pr\u00e9maud\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Morgane Pr\u00e9maud\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/\"},\"author\":{\"name\":\"Morgane Pr\u00e9maud\",\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/#\\\/schema\\\/person\\\/c3b1c950cff7a774b33177b5cdabb2cb\"},\"headline\":\"Le service de p\u00e9diatrie du CHU de Poitiers a obtenu le label usagers\",\"datePublished\":\"2026-07-03T14:25:39+00:00\",\"dateModified\":\"2026-07-03T14:25:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/\"},\"wordCount\":294,\"publisher\":{\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/LABEL-USAGERS.jpg\",\"articleSection\":[\"Non classifi\u00e9(e)\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/\",\"url\":\"https:\\\/\\\/www.chu-poitiers.fr\\\/le-service-de-pediatrie-du-chu-de-poitiers-a-obtenu-le-label-usagers\\\/\",\"name\":\"Le service de p\u00e9diatrie du CHU de Poitiers a obtenu le label usagers - 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