{"id":39953719,"date":"2024-07-03T09:59:08","date_gmt":"2024-07-03T07:59:08","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/?p=39953719"},"modified":"2024-07-03T11:53:28","modified_gmt":"2024-07-03T09:53:28","slug":"le-label-usagers-decerne-au-service-de-medecine-polyvalente-du-site-de-loudun","status":"publish","type":"post","link":"https:\/\/www.chu-poitiers.fr\/en\/le-label-usagers-decerne-au-service-de-medecine-polyvalente-du-site-de-loudun\/","title":{"rendered":"Le label usagers d\u00e9cern\u00e9 au service de m\u00e9decine polyvalente du site de Loudun"},"content":{"rendered":"\n

Le label usagers est une reconnaissance directe par les usagers du travail quotidien des \u00e9quipes en regard de crit\u00e8res bien particuliers. Pour l\u2019obtention de ce label, un groupe de repr\u00e9sentants des usagers, accompagn\u00e9 par la direction usagers-risques-qualit\u00e9 et la coordination g\u00e9n\u00e9rale des soins, proc\u00e8de \u00e0 une visite d\u2019une demi-journ\u00e9e afin d\u2019\u00e9valuer, notamment, la qualit\u00e9 de l\u2019accueil et de l\u2019environnement. En parall\u00e8le \u00e0 cette visite d\u2019audit, qui correspond \u00e0 une photographie \u00e0 un instant pr\u00e9cis, et afin d\u2019\u00eatre le plus proche de la r\u00e9alit\u00e9, un questionnaire de satisfaction a \u00e9t\u00e9 distribu\u00e9 \u00e0 l\u2019ensemble des patients du service sur une dur\u00e9e d\u2019un mois. Au total, ce sont une soixantaine de crit\u00e8res, regroup\u00e9s en quatre grandes th\u00e9matiques, qui ont \u00e9t\u00e9 \u00e9valu\u00e9s : accueil t\u00e9l\u00e9phonique et accueil dans le service, environnement et confort, relations avec les \u00e9quipes m\u00e9dico-soignantes et informations d\u00e9livr\u00e9es par les professionnels.<\/p>\n

Les usagers qui ont particip\u00e9 \u00e0 la d\u00e9marche ont salu\u00e9 la gentillesse et la bienveillance des \u00e9quipes. Les points de vigilance concernent le stationnement, l\u2019\u00e9tat des \u00e9quipements, bien que des r\u00e9novations soient en cours, l\u2019absence de fontaine \u00e0 eau ou encore le manque d\u2019information sur les associations d\u2019usagers.<\/p>\n

Au final, le service de m\u00e9decine polyvalente du site de Loudun a obtenu la tr\u00e8s belle note de 94 sur 100.<\/p>\n","protected":false},"excerpt":{"rendered":"

Le 27 juin, le service de m\u00e9decine polyvalente du site de Loudun a obtenu le label usagers. Il s\u2019agit du 10e<\/sup> service \u00e0 \u00eatre labellis\u00e9\u2026","protected":false},"author":1,"featured_media":39960649,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-39953719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"\nLe label usagers d\u00e9cern\u00e9 au service de m\u00e9decine polyvalente du site de Loudun - Site du CHU de Poitiers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/le-label-usagers-decerne-au-service-de-medecine-polyvalente-du-site-de-loudun\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le label usagers d\u00e9cern\u00e9 au service de m\u00e9decine polyvalente du site de Loudun - Site du CHU de Poitiers\" \/>\n<meta property=\"og:description\" content=\"Le 27 juin, le service de m\u00e9decine polyvalente du site de Loudun a obtenu le label usagers. 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