{"id":25617547,"date":"2024-02-01T14:17:34","date_gmt":"2024-02-01T13:17:34","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/?p=25617547"},"modified":"2024-02-01T14:20:47","modified_gmt":"2024-02-01T13:20:47","slug":"le-label-usagers-decerne-a-la-chirurgie-ambulatoire","status":"publish","type":"post","link":"https:\/\/www.chu-poitiers.fr\/en\/le-label-usagers-decerne-a-la-chirurgie-ambulatoire\/","title":{"rendered":"Le label usagers d\u00e9cern\u00e9 \u00e0 la chirurgie ambulatoire"},"content":{"rendered":"\n

C\u2019est dans ce cadre que, pour la 8e<\/sup> fois depuis sa cr\u00e9ation, le label usagers a \u00e9t\u00e9 d\u00e9cern\u00e9 le 16 janvier 2024, cette fois-ci au service de chirurgie ambulatoire.<\/p>\n

Pour l\u2019obtention de ce label, un groupe de repr\u00e9sentants des usagers, Madame Paulette Boulin et Monsieur Alain Bouchet, accompagn\u00e9s par la direction usagers, risques, qualit\u00e9 et la coordination g\u00e9n\u00e9rale des soins, ont proc\u00e9d\u00e9 \u00e0 une visite du service afin d\u2019\u00e9valuer, notamment, la qualit\u00e9 de l\u2019accueil et de l\u2019environnement. En parall\u00e8le \u00e0 cette visite d\u2019audit, qui correspond \u00e0 une photographie \u00e0 un instant pr\u00e9cis, et afin d\u2019\u00eatre le plus proche de la r\u00e9alit\u00e9, un questionnaire de satisfaction a \u00e9t\u00e9 distribu\u00e9 \u00e0 l\u2019ensemble des patients sur une dur\u00e9e d\u2019un mois (103 questionnaires remplis). Au total, ce sont une soixantaine de crit\u00e8res, regroup\u00e9s en cinq grandes th\u00e9matiques, qui ont \u00e9t\u00e9 \u00e9valu\u00e9s : accueil t\u00e9l\u00e9phonique, accueil dans le service, attente, environnement, confort et relations avec les \u00e9quipes m\u00e9dico-soignantes. Les retours des usagers sont tr\u00e8s positifs pour la majorit\u00e9 des crit\u00e8res. Quelques points de vigilance ont \u00e9t\u00e9 identifi\u00e9s, notamment le manque de lisibilit\u00e9 de certaines informations sur les panneaux d\u2019affichages, le manque d\u2019information sur le portail h\u00f4pitaux 86 et les associations de patients ou les fauteuils parfois inconfortables.<\/p>\n

Au final, le service de chirurgie ambulatoire a obtenu la tr\u00e8s belle note de 91\/100. Laurence Joulain, cadre sup\u00e9rieur de sant\u00e9, a remerci\u00e9 chaleureusement l\u2019ensemble des \u00e9quipes, et notamment Sandra T\u00e9ton, cadre de sant\u00e9, les soignants, mais aussi les AMA et les RMA qui, a-t-elle ajout\u00e9, \u00ab\u00a0font un travail quotidien remarquable, avec un turn over de patients propre au service, mais qui conf\u00e8rent un accueil et des soins de qualit\u00e9\u00a0\u00bb<\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Depuis 2021, ce dispositif a \u00e9t\u00e9 mis en place sur une initiative de la direction g\u00e9n\u00e9rale et des usagers. Il a pour but l\u2019am\u00e9lioration de la\u2026","protected":false},"author":12,"featured_media":25617676,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-25617547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"\nLe label usagers d\u00e9cern\u00e9 \u00e0 la chirurgie ambulatoire - Site du CHU de Poitiers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/le-label-usagers-decerne-a-la-chirurgie-ambulatoire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le label usagers d\u00e9cern\u00e9 \u00e0 la chirurgie ambulatoire - Site du CHU de Poitiers\" \/>\n<meta property=\"og:description\" content=\"Depuis 2021, ce dispositif a \u00e9t\u00e9 mis en place sur une initiative de la direction g\u00e9n\u00e9rale et des usagers. 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