{"id":20128501,"date":"2023-11-17T14:52:20","date_gmt":"2023-11-17T13:52:20","guid":{"rendered":"https:\/\/www.chu-poitiers.fr\/?p=20128501"},"modified":"2023-11-17T16:42:57","modified_gmt":"2023-11-17T15:42:57","slug":"point-dinformation-du-chu-au-plus-pres-des-usagers","status":"publish","type":"post","link":"https:\/\/www.chu-poitiers.fr\/en\/point-dinformation-du-chu-au-plus-pres-des-usagers\/","title":{"rendered":"Point d\u2019information du CHU : au plus pr\u00e8s des usagers"},"content":{"rendered":"\n<p>Le projet de mise en place d\u2019un point d\u2019information au sein d\u2019un centre commercial est un projet ancien qui a \u00e9t\u00e9 retard\u00e9 par la crise sanitaire. \u00ab\u00a0<em>Ce projet est la jonction de deux intentions\u00a0: d\u2019une part la volont\u00e9 du CHU de Poitiers d\u2019accro\u00eetre sa notori\u00e9t\u00e9 et, d\u2019autre part, la volont\u00e9 des gestionnaires de centres commerciaux de d\u00e9velopper des services dans leurs locaux et notamment des services autour de la sant\u00e9<\/em>\u00a0\u00bb, pr\u00e9cise S\u00e9verine Masson, directrice g\u00e9n\u00e9rale adjointe, qui a port\u00e9 ce projet. Apr\u00e8s avoir \u00e9tudi\u00e9 l\u2019ensemble des centres commerciaux de Poitiers, le choix de localisation s\u2019est port\u00e9 sur celui de Poitiers Sud parce qu\u2019il accueille le plus grand nombre de visiteurs, soit pr\u00e8s de 10\u00a0000 par jour, provenant de toute la Vienne, ainsi que de Charente et des Deux-S\u00e8vres. De plus, comptant d\u00e9j\u00e0 sur la pr\u00e9sence d\u2019une mutuelle, le centre commercial Auchan Sud avait pour projet de constituer un p\u00f4le de sant\u00e9. L\u2019\u00e9tape suivante a consist\u00e9 \u00e0 am\u00e9nager l\u2019espace lou\u00e9 pour un prix modique et \u00e0 recruter une animatrice. C\u2019est Peggy Huleux, qui a exerc\u00e9 le m\u00e9tier d\u2019infirmi\u00e8re de bloc op\u00e9ratoire pendant 18 ans sur le site de Montmorillon du CHU de Poitiers, qui a \u00e9t\u00e9 retenue. \u00ab<em>\u00a0Nous recherchions une personne qui connaisse les termes m\u00e9dicaux, qui soit autonome, qui aime le contact avec les gens et qui ait envie de travailler tous les samedis\u00a0<\/em>\u00bb, souligne S\u00e9verine Masson.<\/p>\n<p>Le service dans lequel Peggy Huleux travaillait est extr\u00eamement polyvalent\u00a0<em>: \u00ab\u00a0on op\u00e9rait pour beaucoup de sp\u00e9cialit\u00e9s\u00a0: de l\u2019ORL, du visc\u00e9ral, de la gyn\u00e9cologie, c\u2019\u00e9tait tr\u00e8s vari\u00e9, ce qui me permet d\u2019avoir des notions sur de nombreux sujets. Cela m\u2019aide aujourd\u2019hui pour renseigner les personnes\u00a0qui se pr\u00e9sentent au point d\u2019information \u00bb<\/em>. Malheureusement, suite \u00e0 des probl\u00e8mes de sant\u00e9, elle a \u00e9t\u00e9 contrainte de se reconvertir. Lorsqu\u2019elle a pris connaissance de l\u2019offre d\u2019emploi pour animer le point d\u2019information, elle a d\u00e9cid\u00e9 de postuler. <em>\u00ab\u00a0J\u2019aime le relationnel avec les gens et cela reste dans la continuit\u00e9 de mon ancien m\u00e9tier d\u2019infirmi\u00e8re\u00a0: aider les gens. Donc je me suis dit \u00ab\u00a0pourquoi pas\u00a0!\u00a0\u00bb\u00a0\u00bb,<\/em> raconte-t-elle.<\/p>\n<p>Apr\u00e8s la signature de la convention entre le CHU de Poitiers et le centre AuShopping en octobre 2022, le point d\u2019information du CHU a ouvert en juin pour informer le grand public et pour participer aux actions de promotion de la sant\u00e9. \u00ab\u00a0<em>L\u2019objectif de ce lieu de rencontre est de renseigner le grand public sur les activit\u00e9s de l\u2019ensemble de nos sites ou sur l\u2019accessibilit\u00e9 en voiture ou en transports communs, de r\u00e9pondre aux questions. Des actions y sont men\u00e9es pour relayer des messages de pr\u00e9vention et de promotion de la sant\u00e9. Nous organiserons \u00e9galement des actions de recrutement comme nous l\u2019avons d\u00e9j\u00e0 fait en 2023. Des associations d\u2019usagers du CHU de Poitiers assureront aussi des permanences<\/em>\u00a0\u00bb, explique S\u00e9verine Masson.<\/p>\n<p>Cette antenne permet \u00e9galement d\u2019\u00eatre au plus pr\u00e8s des usagers, pour les aider dans leurs d\u00e9marches, que ce soit pour prendre un rendez-vous, payer en ligne, obtenir un num\u00e9ro de t\u00e9l\u00e9phone, joindre les services. <em>\u00ab\u00a0Je prends le temps de les \u00e9couter, de les rassurer\u00a0\u00bb, <\/em>souligne Peggy Huleux, <em>\u00ab\u00a0c\u2019est tr\u00e8s gratifiant, j\u2019ai le sentiment de faire avancer les choses\u00a0\u00bb. <\/em>Son r\u00f4le, c\u2019est \u00e9galement de recueillir les t\u00e9moignages des usagers, qu\u2019ils soient bons ou mauvais, afin de les faire suivre aux services concern\u00e9s. <em>\u00ab\u00a0Je suis toujours en contact avec la direction des usagers\u00a0\u00bb<\/em>, explique-t-elle, <em>\u00ab\u00a0et j\u2019essaye d\u2019inciter les personnes \u00e0 s\u2019exprimer sur leur prise en charge, que leur avis soit positif ou n\u00e9gatif. Cela permet d\u2019am\u00e9liorer les choses\u00a0\u00bb<\/em>.<\/p>\n<p>Le point information du CHU de Poitiers est ouvert du mardi au samedi, de 10h30 \u00e0 12h30 et de 13h30 \u00e0 18h30.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.chu-poitiers.fr\/wp-content\/uploads\/2023\/11\/peggy-1.jpg\"><img decoding=\"async\" width=\"900\" height=\"676\" src=\"https:\/\/www.chu-poitiers.fr\/wp-content\/uploads\/2023\/11\/peggy-1.jpg\" alt=\"point d'information CHU Poitiers Auchan Sud\" class=\"wp-image-20128543\"\/><\/a><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Depuis le mois de juin, un point d\u2019information du CHU de Poitiers est pr\u00e9sent au sein du centre commercial AuShopping Poitiers Sud (Auchan Sud).\u2026","protected":false},"author":12,"featured_media":20131621,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[96],"tags":[],"class_list":["post-20128501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Point d\u2019information du CHU : au plus pr\u00e8s des usagers - Site du CHU de Poitiers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chu-poitiers.fr\/point-dinformation-du-chu-au-plus-pres-des-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Point d\u2019information du CHU : au plus pr\u00e8s des usagers - Site du CHU de Poitiers\" \/>\n<meta property=\"og:description\" content=\"Depuis le mois de juin, un point d\u2019information du CHU de Poitiers est pr\u00e9sent au sein du centre commercial AuShopping Poitiers Sud (Auchan Sud). 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