YOUR ARRIVAL AND ADMISSION PROCEDURES
Wishing to streamline your hospital admission by simplifying your procedures and reducing your wait time, the CHU of Poitiers has reorganized its reception section. As soon as you arrive, the medical and administrative referents will meet and greet you in the relevant consultation and/or hospitalization services.
In the event that you were not able to have your admission registered in advance, you can introduce yourself directly in the relevant consultation and/or hospitalization services to the persons responsible for expediting your admission procedures.
And if your hospitalization was planned in advance, a hospital physician or surgeon will have given you a convocation letter when the decision to hospitalize was taken.
To avoid having to wait on the day of admission, try to have your administrative dossier completed as soon as the day of consultation or date of hospitalization has been determined. You can carry out this procedure by contacting the medical-administrative referent of the unit in which you will be hospitalized.
- your updated social security card (carte vitale);
- your mutual benefit insurance card;
- your identity document (identity card, passport, residency permit) ;
- your health journal (carnet de santé);
- your blood group card;
- your medical prescription for transportation (which your physician may have given you, if it is justified by your state of health).
Before any hospitalization or consultation, be sure to have registered with your medical-administrative referents.
Documents to provide in specific cases:
Do not forget to provide your medical and administrative referents with the contact information of your primary physician (whom you have declared, as such, for social security purposes).
The coordinated health care program
In order to facilitate the procedures concerning the financing of your hospital stay or your consultation, you must provide the medical and administrative referents with the contact information of your primary physician (whom you have declared, as such, to your social security authority).
If you have not established this déclaration, a surcharge of 40% by medical act (capped at 10 €) will be applied, and it shall not be reimbursed by health care mutual funds.
Public sector consultations
Each unit has public sector consultations available.
To make an appointment, you can consult the list of services in the directory of medical specialties on this site.
In order to benefit from the third party payment offered by some mutual funds, remember to present your currently valid social security card as well as your mutual benefit insurance card. Once you have done so, you will be dispensed from co-payment via the ticket modérateur.
If you fail to present the necessary supporting documents, you will be billed for our services.
- You have expressly requested an appointment for a private practice consultation and have clearly specified this to the relevant secretarial service, which has informed you of the cost of the consultation.
- You wish to be personally treated, during your hospitalization, by specifically designated hospital physicians or surgeons.
In both cases, the practitioner must provide you with all necessary information on the supplementary costs that are not reimbursed by health insurance schemes and must remind you of the total amount of money to be paid for the consultation.
You may need to know that in the event that you are not registered with a mutual find granting special benefits, the relevant organs shall reimburse your expenses in accordance with the currently applied standard rates.
Moreover, in the private sector a single room is not systematically attributed.
A TEAM THAT CARES FOR YOU
Your treatment is provided 24 hours a day, 7 days a week by multidisciplinary teams. The unit to which you are admitted is placed under the responsibility of the physician in charge (chef de service) and a health care manager (cadre de santé).
You can identify them by the badges they wear. The surname, first name and position of each professional may be seen on their work clothes and a colored frame indicates the occupational category of each individual.
The physician in charge is the doctor responsible for the medical activity and functioning of the unit. In cooperation with the hospital practitioners, the clinical directors, the attachés and the interns (doctors in training), he supervises your stay and provides you with medical information.
They supervise your treatment in the gynecology/obstetrics unit.
The health care manager
In collaboration with the physician in charge, he is responsible for the functioning of the unit and the organization and quality of treatment. Do not hesitate, along with your family, to contact the health care manager for any information pertaining to your treatment or to the conditions of your stay.
They are permanently at your service to provide care with regard to your state of health.
The care assistants and the child care paramedics
In collaboration with the nurse, the midwife or the child care worker, they provide care in personal hygiene and comfort.
The hospital unit agents
They provide support for the care assistants in household tasks and are responsible for the hygiene of the premises.
Other health care professionals contribute to the treatment and to the quality of your stays:
administrative staff, social workers, medical assistants, ambulance drivers, stretcher bearers, dietitian, occupational therapists, physiotherapists, radiology technicians, psychologists, technical staff, security officers…
Since the CHU of Poitiers is engaged in training activity, students in the medical and nursing school and in the paramedical professions are called upon to participate in your treatment under the authority and control of the physicians in charge and the health care managers. If you wish, you can express your opposition to their presence during visits.
YOUR INDIVIDUAL WRISTBAND
You are asked to wear a personalized identification wristband.
Verification of your identity is indispensable throughout your hospitalization.
It is not compulsory, and you remain free to either accept or refuse..
The different terms and conditions of hospitalization: :
You are lodged at the hospital. You spend at least one night at the hospital.
You are hospitalized for 2 to 5 days during the week (from Monday at 8 A.M. to Friday at about 4 P.M.).
Hospital day care:
Your admission, your treatment and your discharge all occur on the same day, which means that you are dispensed from staying overnight at the hospital.
The day surgery unit:
It allows patients to spend less than a day at the hospital while benefiting from optimal treatment conditions.
It allows important medical and paramedical care tasks to be performed at the patient’s home.
FOR CONVENIENCE SAKE
The CHU of Poitiers proposes rooms with one or two beds. You can request hospitalization in a single room, and your request will be granted according to the number of places available. It is recommended that you make your request as soon as you can, while your admission papers are being prepared.
You are asked to bring your personal belongings (pajama, bathrobe, slippers, table napkins…), as well as your clothes and toilet articles (washcloths, towels, soap, toothbrush, denture case, glasses box…).
Laundry care will be ensured by your family and friends. In the maternity ward, please bring what is needed to clothe your baby.
Your use of the telephone
You can have a phone line put into service at the Relais H kiosk located in the Jean-Bernard lobby (main CHU entrance) and in the entrance hall of the regional oncology center (pôle régional de cancérologie).
The phone line is put into service following payment of a lump sum. You will be given a number at which you be reached by all of your outside interlocutors, without their call being routed through the switchboard.
In order to make outside calls, you can credit your account at any time by addressing yourself to the Relais H kiosk. We recommend purchase of 2€ worth of units when your line is opened.
Internal calls from your room to other CHU numbers (5 figures) are free of charge.
If you are unable to move, please contact the Relais H kiosk from your room by dialing 5 6 7 8 9 (free call). Phone boxes are also available in the entrance halls and on certain floors of the hospital buildings. Telephone cards are for sale at the press kiosk of the Jean-Bernard lobby.
If you are unable to use the telephone by yourself, the healthcare team can make the call on your behalf. This may occur from time to time, at your express request.
Use of the television and radio
You can request activation of the television at the Relais H kiosk, where you will find all relevant information pertaining to subscription (prices, terms and conditions, program lists…). You can rent a television by paying in advance for the number of days you wish. Remember to keep your receipt, which you will need in the event of a request for prolonged rental or whatever reimbursement you may receive from your mutual health insurance scheme.
Television sets are at your disposal in the waiting rooms of some units. As for CHU Channel 7, which is internal and free of charge, it constantly telecasts information concerning your hospitalization, the establishment and the different services proposed.
If you wish, you can also bring along a radio. In any case, the volume level must not disturb your neighbors or interfere with work organization.
The CHU is gradually being equipped with the Wifi network services to which you may have access while you are hospitalized. If your room is located within the coverage area, you can pay for the number of days during which you wish to be connected. You will be be entrusted with a USB flash drive ensuring the connection of your computer to the Wifi network. This loan will be carried out in exchange for a 150€ deposit check which will be given back yo you when you return the flash drive at the end of the subscription period. To find out about the other means of access to the internet, you can inform yourself at the Relais H kiosk.
For each meal, the restaurant service presents a menu consisting in a number of dishes at once healthy and adapted to your diet. In collaboration with the Comité de liaison alimentation nutrition (CLAN) of the establishment, the cooks and dietitians draw up the menus. Preparation of meals is carried out in a central kitchen by the cooking staff of the Poitiers CHU in optimally hygienic conditions.
Meals will be brought to your room at the following times :
– breakfast from 7:30 to 8:15 A.M.;
– lunch from 12 to 12:30 P.M.;
– dinner from 6:30 to 7 P.M.
The accompanying persons wishing to have a meal in a hospital unit must address their request to the health care manager.
Moreover, the staff restaurant is open to accompanying persons; it is located on the 11th floor of the Jean-Bernard tower and is open on Mondays through Fridays from 11:30 A.M. through 2:30 P.M.
During weekends, vending machines offering food trays and a microwave open are open for use in Jean-Bernard (11th floor, hallway C). Payment is made by tokens.
Restaurant tickets and tokens are on sale from Monday through Friday at the external care management office (régie des soins externes) on the ground floor of Jean-Bernard. Payment terminals (by credit card only) are also placed at your disposal on the ground floor and the 11th floor of Jean-Bernard and at the Aristide-Maillol pavilion.
Cafeterias offering rapidly served food are at your disposal in the 11th floor and in the entrance lobby of Jean-Bernard, as well as the atrium of the Pôle Régional de Cancérologie. They are open every day of the week.
You will also find vending machines offering beverages, sandwiches and sweets in the hallways and rest areas of the different hospital buildings.
The automatic teller machine
An cash dispensing machine is at your disposal in the main entrance hall of Jean-Bernard.
We advise you not to have money sent to you by the French post office, but rather to plan to receive money orders, which will be delivered to you in your room. For further information, please contact the mailing service at 42 907.
You can receive mail on very workday. Please ask your correspondents to indicate the name and the coordinates of the unit in which you are staying. For outgoing mail, mailboxes are at your disposal in all the buildings.
Shops and other services
The kiosks in the central lobby of Jean-Bernard and the atrium of the Pôle Régional de Cancérologie present newspapers, magazines, postcards, stamps and sweets.
If you are staying in Jean-Bernard, you can have newspapers and magazines brought to your room by members of your unit (address your requests to staff the day before) or by members of your family.
You can call upon the services of a hairdresser, a chiropodist or a town-based beautician. Address your request to the health care staff or manager of your unit.
Located on the 11th floor of Jean-Bernard and on the interior street of the Aristide-Maillol pavilion, the two libraries are open to the public from 12 to 4 P.M. on Mondays, Tuesdays, Thursdays and Fridays.
Hospitalized persons and their friends and families can come and borrow books, audio cassettes and CDs; they can also stay and browse through newspapers and magazines. Loans are free. Librarians also come to hospital patients’ bedsides; they can be reached at extension 44 120 (free call).
A space for teens
For children from 10 to 18 years of age, an espace adolescents, located on the 9th floor of Jean-Bernard, corridor C (couloir C) is open from Monday through Friday from 10:30 A.M. to 12:30 P.M. and from 1:30 to 6:30 P.M.; on Saturdays, it is open to all children under 18 from 1:30 to 6:30 P.M. The space contains: a foosball/baby foot table, a billard table and a multimedia room, at times with special entertainment. Once a month, a show is given (stories, music, circus, puppets…) for the pre-teens or teens and their families. The animators can move around different rooms and propose recreational games or workshops; they can be contacted at 44 857 (free call from the rooms). For further information on these activites, consult the internet site: : www.hopitalpourenfants.fr
The ludothèque (toys and games)
The ludothèque is a toy and games area on the 9th floor of Jean-Bernard, corridor A1 (couloir A1). It is open from Mondays through Fridays from 10 A.M. to 12:15 P.M. and from 1:30 to 5:45 P.M. Addressed to hospitalized children and their families, it is chock full of parlor or play games, painting gear, colored crayons, salt dough…
Special activities (baking, cinema…) are proposed from time to time.
For children unable to leave their rooms, do not hesitate to borrow games through the good offices of the hospital staff. Information at 45 692. An educator specialized in work with young children can come and visit.
The public hospital-based school
Created in 1989, the Poitiers CHU schools offers schooling to children from 3 to 17 years of age and ensure a continuing relationship with their establishments of origin (primary and secondary schools). Teaching is given by two schoolmasters either in classrooms or at the bedside of children and teenagers unable to move. To avail yourself of their services, call 45 556 before 9:30 A.M. or leave a message on answering machines.
THE ACCOMPANYING PERSONS
Visiting hours are posted on the walls of each unit.
On doctor’s orders, visits can be limited or prohibited.
Your state of health and the organization of your unit permitting, your friends or family can stay with you during the night.
Recommendations for friends and family:
– Don’t come all at once;
– Avoid bringing young children;
– Be discreet;
– Potted flowering plants are prohibited. Cut flowers should be limited; in some cases, they are prohibited;
– Leave the room during treatment activities or medical appointments;
– On request, the family can make an appointment with a physician. For further information, address yourself to the unit’s health care manager or secretariat.
Hospitality for your family and friends
Your state of health permitting, and in the absence of contraindications, a close friend or relative of yours can be given a bed, availability permitting, allowing him or her to stay overnight in your room.
He or she can also partake of meals in your company by choosing one of the following options:
– order a food tray from the health care manager;
– use the staff restaurant, which is open to family and friends on weekdays (on the 11th floor of Jean-Bernard);
– vending machines with food trays and microwave ovens at your disposal during weekends (11th floor) ;
– cafeterias open every day of the week: on the 11th floor and the entrance hall of Jean-Bernard, and in the atrium of the Pôle Régional de Cancérologie.
Restaurant tickets and tokens are sold during the week at the external care management offices (régie des soins externes) (cash payment). You can also use the payment terminals located in three buildings: the Jean-Bernard hall, the cancer treatment pole, and the Aristide-Maillol facilities (credit card payment only).
La Maison des familles / The family house
If you wish to sleep close to the hospital, you can call upon the Maison des familles.
Managed by the association known as « La Maison des familles », this structure allows a visitor living far from Poitiers to stay near a child, a spouse or a friend hospitalized at the CHU.
The financial contributions of the families and accompanying persons are determined according to their resources.
Information at 44 500 (or 05 49 44 45 00 for outside calls).
AT YOUR SERVICE
You can avail yourself of the services of a foreign language or a French sign language interpreter. Address the health care manager of your unit
Permanent health care access (PASS)
A cell depending on the CHU of Poitiers facilitating health care access for persons in precarious circumstances or suffering from exclusion.
Contact: extension 44 166 from Monday through Friday
Social services for hospitalized persons
Social workers can intervene at your request, your family’s, or at the behest of the health care team.
Contact: extension 44 439 from Monday through Friday, René-Le-Blaye.
Hospital users have the right to express their religious convictions within the limits of the respect and neutrality of a public service, of its proper functioning, and of the imperatives associated with safety, health and hygiene.
Clergymen of all faiths can visit you, following your request to the health care manager.
Catholic and Protestant chaplaincies provide permanent presence and visit the units on a regular basis. They can be contacted at the following phone numbers:
44 858 (free call from the rooms) or 05 49 44 48 58 from the outside
43 450 (free call from the rooms) or 05 49 44 34 50 from the outside
Places of meditation are at your disposal at Jean-Bernard (1st floor), at Aristide-Maillol (ground floor), at René-Le-Blaye (chapel) and at the Pôle Régional de Cancérologie.
Information spaces at the CHU of Poitiers
The space for users
Centrally located on the Jean-Bernard lobby, this area enables representatives of associations to meet you three afternoon a week to answer your questions. This type of exchange is possible thanks to partnership with the Poitou-Charentes inter-association health cooperative (CISSPC).
Click here for further information.
The meeting and information space (ERI) of the Pôle Régional de Cancérologie
The ERI is a space dedicated to listening, information and exchange with cancer patients as well as their friends and family and the health care staff.
A hostess is on hand to welcome you: Monday and Friday from 9 A.M. to 12:30 P.M.; Tuesday, Wednesday and Thursday from 9 A.M. to 12:30 P.M. and from 1:30 to 5:30 P.M. .
Contact: 05 49 44 30 00 or extension 43 000
The senior information space
A place for listening, information and orientation on geriatric problems, it is located on the street inside the Aristide-Maillol pavilion.
Contact: 05 49 44 34 40
The space for ethical thinking
At the disposal of staff and users alike, this space is a place for documentation and sensitization to the ethical conflicts with which physicians and other caretakers are confronted in their daily practice.
The associations of patients and families
As full-scale partners of the CHU, numerous associations of patients and families are available to listen to you and to assist and support you during your illness. Present in hospital units or during consultations, they can be at your bedside at your request. You (or your family) can also consult them when they are present in the space for users in the Jean-Bernard lobby or in the associations bureau of the Pôle Régional de Cancérologie, where their opening hours are posted. To procure the list of these associations or to obtain any other information, address yourself to the secretaries of the unit where you are being treated, to the “user, risk, quality” service (extension 44 655) or to the space for users.
List of the associations working with the CHU of Poitiers :
ADEL – Association régionale d’entraide contre la leucémie
AFD 86 – Association française des diabétiques
AFPric – Association française des polyarthritiques et rhumatismes inflammatoires chroniques
AFS – Association France spondylarthrites
AFSEP – Association française des sclérosés en plaques
AFTC – Association des familles de traumatisés crâniens
AMGORO – Association maladie génétique orpheline Rendu-Osler
AFP – Association France Parkinson, comité local Vienne
APLMV – Association poitevine des laryngectomisés et mutilés de la voix
CRUR-DEF – Porteurs de défibrillateurs cardiaques
FRANCE ADOT 86 – Association pour le don d’organes, de tissus humains et moelle osseuse
GIHP – Groupement pour l’insertion des personnes handicapées physiques
JALMALV – Jusqu’à la mort accompagner la vie
LIGUE CONTRE LE CANCER
RESEAU VILLE-HOPITAL 86 (VIH-Hépatite)
VIMA – Vivre la migration autrement
VMEH – Association visiteurs de malades des établissements hospitaliers.
The health care team will speak to you prior to your discharge in view of ensuring continuity of treatment. All will be done so as to appropriately meet your specific needs.
When necessitated by your medical condition, transfer to a convalescent care or rehabilitation facility will be organized.
Similarly, all will be done so as to enable you to return home in the best possible conditions; if necessary, medical assistants will be mobilized.
If you wish to leave the establishment against medical advice, you shall be asked to complete and sign a specific form, and will receive information on the risks you are incurring.
What to do before leaving the CHU of Poitiers
Ask the medical and health care team of your hospital unit for all the documents on your hospitalization that you could be needing: report or review, medical certificate, travel voucher, sick leave authorization, personal medical documents placed in physicians’ custody when you were admitted…
Make sure that you have not forgotten anything in your room. Remember to recover from the treasury management any objects of value you may have handed over to them on admission. On this subject, it is recommended to address yourself the day before discharge to the health care manager, so that a treasury agent be informed in a timely manner.
A health status document will be given to you at discharge by the medical and administrative referent.
Medical transport is the object of a medical prescription.
Reimbursement is not systematic. It shall be up to you to choose the appropriate service company and to make sure that it will have on hand the the vehicle that has been prescribed for you.
If transportation distance exceeds 150 km, a preliminary request for approval by the Caisse primaire d’assurance maladie (French insurance fund) is compulsory.
Discharge proceedings for minors
Minors are not allowed to exit from the hospital alone. If their legal representative cannot be present, he or she must transmit written authorization to the person actually carrying out the young patient’s discharge.
An identity document will be requested.
Documents you may be receiving:
– a health status bulletin;
– a medication order, if the prescription contains medicines that are not available in a town pharmacy;
– along with the necessary supporting documentation, the medication order can be delivered to you by the pharmacy of the Poitiers CHU;
– a liaison document enables continuity of care to take place at your home;
– an exit questionnaire allows you to provide comments on your hospital stay.
Obtain information from your mutual organ, which may pay for some of your fees.
Expenses connected with your hospital stay
As a hospital stay is not free of charge, it is indispensable for a hospitalized person to acquire the information he or she needs in order to carry out the procedures necessary to ensure coverage of the costs of his or her stay.
While the operational costs of the Poitiers CHU are largely covered by health insurance funds, some of the costs of a hospital stay are the responsibility of the patient.
Expenses payable by the patient:
– co-payment (the ticket modérateur), generally equal to 20% of the daily fee, or else the lump sum ticket modérateur (18 euros);
– the daily lump sum of 18 euros;
– in some cases, a supplement for specific regime (individual room).
Co-payment (ticket modérateur)
It is aimed at contributing to the annual hospital expenses meant to ensure optimal patient care.
Socially insured patient
You owe the hospital co-payment, which is equal to 20% of the daily fee.
If you benefit from complementary health insurance (mutual or other coverage), it will cover the amount due as co-payment.
The remaining 80% are directly charged to primary French health insurance (Assurance maladie) on presentation of your health care card (carte vitale). A remote update terminal is at our disposal at the entrance of each unit and in the entrance lobby of the Jean-Bernard building.
There exist several possible reasons for exemption from co-payment:
- stay of a duration exceeding thirty consecutive days;
- stay related to a long-duration disease (LDD) or health condition. In this case, it is necessary to present the LDD care protocol to the physician or to the secretary/medical and administrative referent) in order to determine whether or not hospitalization justifies 100% coverage of expenses.
- beneficiary of state medical assistance (aide médicale d’état);
- beneficiary of maternity insurance (from the sixth month of pregnancy and for the twelve days following childbirth);
- a neonate, if he or she is hospitalized during the thirty days following birth;
- victims of work accidents or occupational illnesses (when hospitalization can be ascribed to the work accident or the occupational illness); ;
- holders of a military pension.
As regards the lump sum co-payment of 18 euros, it is due when the medical acts carried out exceed the sum total of 120 euros. Exemption is awarded under the same conditions as those mentioned above.
Non-socially insured patient
The daily fee is integrally payable by the patient and must be paid in full prior to admission, except in life-threatening emergencies (duly attested as such, by a CHU practitioner).
Daily lump sum payment
The daily lump sum payment (18 euros a day) covers some of the expenses connected with accommodation: laundry, food, maintenance of premises…
Patient benefiting from complementary health insurance
You must verify whether your complementary health insurance covers your daily fee — and if this is the case, for what length of time (some policies only cover a limited yearly number of billable days). Relevant information may be procured by asking your complementary insurer. If your complementary health insurance indeed provides coverage of you daily fee, you will not be asked to carry out any advance payment.
Long-duration disease (LDD) is not one of the cases entitling a patient to exemption from the daily fee.
Patient not benefiting from complementary health insurance
The daily fee is integrally payable by the patient.
Supplement for special regime
The CHU of Poitiers applies a special regime of full-time hospitalization and of part-time hospitalization.
For your comfort, once you are hospitalized in the university hospital center of Poitiers, you may be given an individual room, provided it is available in your unit. You will then be asked to make a financial contribution, in accordance with the existing fee structure, to your régime particulier expenses.
This supplement may be covered by the terms of your mutual health insurance contract. If you are admitted to a double room, no supplementary fee is applicable.
Billing and payment procedures
If expenses remain payable by you, an invoice will be sent to your home address. You will then have one month to pay the due amount, following issuance of the invoice.
It is also possible to pay on site at the CHU treasury (face to the emergency wards). If settlement is not carried out within the time limits set for this purpose, you are liable to face legal proceedings undertaken by the public treasury (Trésor Public).
For any additional information concerning an invoice, call 05 49 44 30 64 / 05 49 44 32 35.
In the event of financial difficulties imputable to your limited resources:
You should contact the social worker in the unit where you are hospitalized so that whatever initiatives you take can receive support. According to your resources, you are entitled to:
- basic universal medical coverage (CMU), which will entitle you to the benefits of medical insurance;
- complementary universal medical coverage (CMU-C).
For further details, consult the health insurance site Ameli.
If you wish to be hospitalized in the context of a practitioner’s private practice; this choice must be expressly formulated in writing.
Expenses for your hospital stay are calculated under the same conditions as those detailed above; with the exception of possible supplementary fees charged by the physician, fees of which you shall have to be informed in advance.